Canned responses and shortcuts
Write the answer once, recall it with a shortcut.
A canned response is saved text recalled by typing / and its shortcut. It saves time, and more importantly it makes every agent's answer to the same question the same answer.
What is worth saving
- Your returns and exchange policy.
- Delivery times by city.
- Which payment methods you accept.
The practical rule: if you have answered something three times in a week, make it a canned response.
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