Customer support, built in Arabic
Always on
Every customer conversation in one inbox — WhatsApp, your website chat, email, Instagram — on data that never leaves the Kingdom.
Customer support, built in Arabic
Every customer conversation in one inbox — WhatsApp, your website chat, email, Instagram — on data that never leaves the Kingdom.
Not a feature list. These are the reasons your team answers faster and your management sleeps at night.
A customer writes on WhatsApp, then by email — it is one thread, and nobody starts from nothing. Assignment follows each agent's load, and private notes stay private.
Search understands how the word is actually typed, not how a dictionary spells it. Right-to-left is designed, not mirrored, and the URLs are Arabic.
You pick the region when the workspace is created — Riyadh, Jeddah or the UAE — and its data stays there. Ask your current provider where yours is held, and ask for it in writing.
If one person answers ten messages a day, the WhatsApp Business app is enough and you should not be paying anyone. We start being useful when there is more than one agent, or more than one channel, or when "who replied to this customer?" starts being a question.
We are also not the cheapest. Anyone looking for the cheapest will find it — usually along with servers outside the Kingdom and a machine-translated interface.
In Saudi riyals, with a tax invoice. No setup fee and no minimum term.
Basic
For a small support team getting started.
299 SAR per month
Growth
For a team scaling up and measuring performance.
899 SAR per month
Business
For organisations that need full control.
2,499 SAR per month
Those numbers are what each plan is sized for, not a cut-off. Go past one and nothing stops, nothing extra is charged, and no conversation is affected — we will tell you, and say which plan fits the volume you are actually sending.
Hadir Chat is an Arabic-first, multi-channel customer support platform for businesses in Saudi Arabia, the UAE and the Gulf. It brings WhatsApp Business (through Meta's official API), website chat, email and Instagram into one shared inbox for the support team, with an Arabic help centre, Hadir AI for suggested replies, Salla and Zid integration, and a choice of data region.
All Gulf countries — Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain and Oman — and any Arabic-speaking business anywhere. Data regions are available today inside Saudi Arabia and the UAE, with a no-commitment option for the rest. Prices are shown in the local currency for guidance.
The business that has outgrown a simple WhatsApp tool and needs a full support platform in Arabic — help centre, SLAs, CSAT, roles and reporting — without moving to a global platform and losing Arabic and control of where data lives. Best suited to online stores, service companies, clinics and real estate whose customers arrive on WhatsApp.
Wherever you choose. You set the region when the workspace is created — Riyadh, Jeddah or the UAE — and its data stays there; we do not relocate it later. If none of those fits, a workspace can be created with no residency commitment, and we say so plainly rather than promising something we will not hold to.
Yes — through Meta's official API only. We use no unofficial bridge, because numbers connected that way get banned.
No. Salla, Zid and your website are connected from the dashboard. The longest step is Meta's WhatsApp verification.
Nothing stops, and nothing extra is charged. The number on a plan is what it is sized for, not a cut-off — we will tell you as you approach it and when you pass it, and suggest the plan that fits if it becomes your normal.
It depends on your plan; the number is on the pricing page. Changing roles costs nothing.
Fourteen days, no card. Connect one channel and you will see the difference on day one.
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