Blog

Writing about customer support in the Gulf.

• Zendesk alternatives for Arabic businesses: how to compare, and what to ask

  Five criteria before any list of names, then the actual options in the Gulf market.

  11 September 2026

• Choosing a WhatsApp customer support platform in the Gulf: a checklist

  Twelve questions to put to any provider before signing, ordered by how hard each is to change later.

  5 September 2026

• The Saudi PDPL and the customer support team: what changes in practice

  Customer conversations are personal data. Five obligations on the support team since September 2024.

  30 August 2026

• Where is your customer data stored? Ask your provider

  Saudi PDPL has been enforceable since 2024, and most tools in this market run on servers outside the Kingdom.

  24 August 2026

• Official WhatsApp versus unofficial tools: what you are actually risking

  Unofficial tools are cheaper and faster to start with. The bill arrives the day the number is banned.

  12 August 2026

• When does your store actually need a support system?

  Not when sales grow, but when "who replied to this customer?" becomes a real question.

  6 August 2026