Data retention and breach notification
How long we keep each kind of data, and what happens after a breach.
Draft. This is a placeholder to be replaced by reviewed legal text before launch. It is not a binding statement.
Where
In the region you chose when the workspace was created, and never moved. Details on where your data lives.
What leaves the region
WhatsApp messages pass through Meta by nature. When Hadir AI is enabled, conversation content is sent to the model provider for the reply, and the reply is stored in your region. Invoices and payment details pass through the gateway you choose.
Retention
- Conversations and contacts: for the life of the subscription, until erasure.
- A workspace paused for non-payment or at the end of a trial: kept whole until erasure is requested.
- Workspace erasure: 14 days after your request, cancellable until then.
- Export files: deleted 3 days after they are built.
- Audit logs: 365 days.
- Invoices: as long as tax law requires; they survive erasure.
Breach notification
Affected workspace owners are notified within 72 hours of our becoming aware of a breach touching their data — its nature, likely effect and our response — and the authorities as the law requires.
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